1. Return Policy Overview

Welcome to [The Organic Pot] (“we,” “us,” or “our”). We want you to be completely satisfied with your purchase. This Return Policy outlines our guidelines for returns and exchanges to ensure a smooth shopping experience.

2. Returns and Exchanges

  • Damaged on Arrival: The product must be visibly damaged or inoperable when you first receive it.
  • Notification within 2 Days: You must notify InnaITKey Customer Support of the damage within 2 days of the product delivery date.

2.1 Eligibility: You may be eligible for a return or exchange if you meet the following conditions:

  • You purchased the product directly from our website.

  • The product is in its original condition with all tags and packaging intact.

  • You initiate the return process within [1 day] from the date of delivery.

2.2 Non-Returnable Items: The following items are not eligible for return or exchange:

  • Perishable or live plants.

  • Products that have been used, damaged, or altered.

  • Clearance or sale items (unless they arrive damaged or defective).

3. Return Process

3.1 Initiating a Return: To initiate a return or exchange, please contact our customer support team at [Insert Contact Information]. Provide your order number, a description of the item you wish to return, and the reason for the return.

3.2 Approval: We will review your request and provide instructions on how to proceed if your return is eligible. Please wait for approval before returning any items.

3.3 Shipping: You are responsible for shipping the item back to us. Ensure the product is securely packaged to prevent damage during transit. We recommend using a trackable shipping service.

4. Refunds and Exchanges

4.1 Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [X business days].

4.2 Exchanges: If you wish to exchange the item, we will process the exchange once the returned item is received and inspected. If there is a price difference between the items, we will adjust the payment accordingly.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and packaging. We will work to resolve the issue promptly.

6. Contact Us

If you have questions or concerns about our Return Policy, please contact our customer support team at [theorganicpotinfo@gmail.com].